The holiday season is behind us and we have seen many of our successful clients now feeling the aftermath of what was a very successful Q4.
During Q4 many of our clients were just focused on meeting deadlines, making sure to have adequate inventory available and adequate resources to meet customers needs. Once 4 passed it generally means a large decline in online sales and an influx of returns and customer service issues.
This can be a very difficult and trying time, where there are little to no revenues, substantial work being done, and returns just flooding your stores. The good news is that you are nearly past is hump and should be back to business’s normal shortly.
We have put together a short list of what we suggest to our clients to do during this period to ensure that they can address past issues and prepare for a successful year ahead.
- Make sure your customer service representatives are on top of their game, and that they address return requests at the onset as opposed to allowing returns to flood your doors.
- Make sure your returns team properly inspects, receives, and process returns.
- Review your account performance and identify any violations or problems with your account. This includes taking the necessary steps to appeal and address any concerns.
- Start forecasting and preparing your team and operation for a successful year ahead.
At LA Law Group, we practice law as a matter of practicality, and center our practice around our clients best interest ahead of any monetary interest. This discipline has ensured great results for our clients, and helped organically grow our practice globally.
We are a small firm with very large capabilities. If you or someone you know has had an issue with their account, or needs assistance, contact us to schedule a complimentary consultation.
