Success Story, Amazon Appeal and Reinstatement
Amazon ASIN suspensions for issues like Used Sold as New typically require a root-cause analysis of the account’s sales history, returns, and buyer feedback before submitting a clear, evidence-based appeal (POA) that Amazon’s team can act on.
Our client had an issue with Amazon which they had attempted multiple times to appeal without success. This was a Used Sold as New violation and an ASIN Suspension on Amazon.
We engaged the client and reviewed their sales history on the item, returns, voice of the customer reports, negative ratings, as well as the buyer communication to help determine objective causation as to the root problems they were having with this ASIN leading to this issue.
We reviewed their prior correspondence with Amazon and prior appeals and we drafted a timely and thorough appeal addressing their concerns.
We are pleased to announce that our clients appeal was accepted, and this violation was removed.
As Attorneys with years of Amazon sales experience, we are proud to say that we are the most insightful and result oriented licensed lawyers who help sellers with their issues with Amazon.
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Frequently asked
What should be included in an appeal for a Used Sold as New violation?
A thorough appeal generally reviews order history, return data, Voice of the Customer reports, and buyer communications to identify the underlying cause, then presents corrective actions addressing that cause. General information only; outcomes depend on the specific facts of each account.
Can I submit another appeal if Amazon already denied my previous ones?
Sellers can generally submit additional appeals, but repeating the same explanation without new information or a clearer root-cause analysis is unlikely to change the result. Reviewing prior submissions to identify gaps before resubmitting may be helpful.
How long does an ASIN suspension appeal take to resolve?
Amazon's response times vary and are not guaranteed, so there is no fixed timeline for how quickly an appeal will be reviewed or decided.
Attorney Advertising. This article is general information, not legal advice, and does not create an attorney-client relationship. Prior results do not guarantee a similar outcome.