What does Amazon look for when verifying Invoices?
Amazon typically checks that an invoice clearly shows complete seller and buyer information, an actual invoice number, item details, and consistent formatting so nothing appears altered. Sellers should never edit or modify an invoice, as this can lead to account termination or withheld funds.
It is common for Amazon to want to verify invoices from your suppliers. This frequently occurs when you have complaints as to the condition, or authenticity of your products.
A concern here is what information does your invoice need to have in order to satisfy Amazon’s requirements. First and foremost, DO NOT ALTER, CHANGE, MODIFY any invoices as this would be grounds for Amazon to terminate your account, and withhold funds.
1. Seller Info:
- Sellers Name
- Sellers address
- Sellers city, state, zip
- Sellers website (Amazon often will look through the website to verify the products / brands you have purchased).
- Sellers email address
- Sellers phone number (Amazon does randomly call to verify the invoice)
2. Invoice
- Your invoice should have an invoice number. Not a “pro forma invoice”, not a “sales receipt”, not a “receipt”, or any other variation. It should clearly have written INVOICE.
3. Buyer Info
Your information should be accurate and matching your seller account on Amazon including:
- Name
- Address
- City, State, Zip
- Phone number
4. Item Info
- Item Make / Model / Identifying information
Our Notes:
- The font of the invoice must be the same throughout the invoice so no part seems altered or forged.
- The invoice must be paid or indicate net terms.
- The quantity on the invoice(s)must be at least the quantities you have sold on Amazon.
Although by no means is this list comprehensive, this will give you a general guideline on whether or not your invoices will pass the evaluation Amazon gives. If you are purchasing your products from vendors / liquidators that do not properly identify the goods, you want to speak with your supplier to be sure they can supply you invoices that you can use for purposes of Amazon.
If you have any questions / concerns or need additional support, our team at LA Law Group is well versed with all things Amazon and we will be happy to provide a free consultation.
Frequently asked
What information must be on the invoice for Amazon to accept it?
Amazon generally wants the supplier's full name, address, website, email, and phone number, along with a unique invoice number, buyer details matching the seller's Amazon account, and item make/model information. It should be labeled as an actual invoice, not a receipt or pro forma invoice.
Can I edit or correct my invoice before sending it to Amazon?
No, altering, changing, or modifying an invoice in any way can be treated by Amazon as grounds for account termination and withholding of funds, so any corrections should come directly from the supplier on a new document.
What if my supplier's invoices don't meet Amazon's requirements?
You should speak with your vendor or liquidator directly to see if they can issue invoices with the seller information, invoice numbers, and item details Amazon typically requires; if you're unsure how to proceed, a consultation with an attorney familiar with Amazon seller issues may help you evaluate your options.
Attorney Advertising. This article is general information, not legal advice, and does not create an attorney-client relationship. Prior results do not guarantee a similar outcome.